Shipping & Returns

SHIPPING (INDIA)

  • Shipping is free for all orders above INR 1499/-.
  • Dispatched in 2-3 working days. We will inform you prior in case your order is delayed than the expected time.
  • A shipping confirmation mail along with a tracking id shall be sent to you once the product is dispatched.
  • Delivery time is 5-10 working days after dispatch. In some cases it might take longer than usual.

INTERNATIONAL SHIPPING

  • There is a standard shipping charge which shall be visible at the time of Check Out.
  • Certain items which are heavy in weight / volume might have special shipping rates.
  • Dispatched in 2-3 working days. In some cases it can take up to 7-10 days (i.e special occasions & festivals). We will inform you prior in case your order is delayed than the expected time.
  • A shipping confirmation mail along with a tracking id shall be sent to you once the product is dispatched.
  • Certain items which are heavy in weight / volume might have special shipping rates.
  • Import duties / Taxes applied in respective country shall be borne by the customer.
  • Shipping time is usually 14 working days.
  • Currently we do not offer any order cancellations / Returns / Exchange or Refunds on International shipping.
  • Payment on receipt or COD is not available for International Orders.
  • We try our best to ship orders on time but as products are handmade so there may be unexpected delays and we request you to consider it while placing the order.

RETURNS / EXCHANGE / CANCELLATION

  • At NEEDLES PLAY we give attention to the Quality of our Hand Crafted products. Our Aim is to give complete shopping satisfaction to our customers. We believe that if our customers are happy with our products and services then they will buy again from us.
  • But unlikely if any merchandise you have bought from us is not received in good condition, is damaged or defective then customers can exchange the merchandise but it should be unused, and in the same condition as he/she purchased it, in its original packaging along with original tags, bills/ invoice with all financial transaction details.
  • Please note, that shipping costs, duties and VAT are not refundable, and international customers are responsible for return shipping costs.
  • Possible resolution could be Replacement / Exchange or Refund.
  • In case of any damage or defect in our product, the buyer needs to intimate NEEDLES PLAY within 14 days of receipt of goods with all details.
  • Please contact us through email and provide us the order number & SKU no. along with pictures of the issues. Our email address is needlesplay@gmail.com
  • Customer support will then review and will revert you.
  • Replacement is subjected to availability of stock. If the product is out of stock, you will receive a full refund after the faulty product is received to our warehouse..

You need to send the faulty product to our address :-
17, Ram Krishan Marg,
New Sanganer Road,
Sodala, Jaipur 302019
(Rajasthan) India

NeedlesPlay will pay the shipping charges (In India & For Indian Customers Only) in case of faulty product.